The maintenance is scheduled to run from 12:00 a.m. on 12 December to 6:00 a.m. on 14 December 2025 (GMT), according to a public notice shared on NIS’s X handle on Friday and signed by its Public Relations Officer, ACI AS Akinlabi.
By Titilope Adako
The Nigeria Immigration Service (NIS) has announced that its Passport Digital Platform will undergo routine maintenance, leading to temporary service disruptions for users.
The maintenance is scheduled to run from 12:00 a.m. on 12 December to 6:00 a.m. on 14 December 2025 (GMT), according to a public notice shared on NIS’s X handle on Friday and signed by its Public Relations Officer, ACI AS Akinlabi.
NIS said the exercise aims to improve system performance and enhance the overall user experience.
“The Nigeria Immigration Service wishes to inform the general public that it is carrying out routine maintenance on its Passport Digital Platform to enhance system performance and overall user experience.
During this period, users may experience temporary service interruptions, slow response times, or limited access to selected NIS Passport Services,” the notice read.
The service urged the public to be patient, emphasising that the maintenance is essential for maintaining a secure and efficient digital passport system.
“Our technical teams are working round the clock to ensure full service restoration within the stated timeframe,” it added.
NIS also advised users requiring assistance during the maintenance to contact its support team via email at support@immigration.gov.ng or through its official social media handles.
In a related update, NIS recently activated temporary complaint-response channels on social media following the takedown of its support accounts.
The service said the new channels are intended to ensure continuous engagement with applicants experiencing difficulties with passport and visa processes.
Affected applicants can now submit complaints through the temporary X handles @InquireAtNaija, @nigimmigration, and @InquireAtNaija_, as well as via Instagram.
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