Olayomi Koiki
MTN users in Nigeria were left frustrated for several hours as a major network outage disrupted communication services from Friday to Saturday.
Many customers were unable to make calls, send texts, or access the internet, prompting widespread complaints on social media.
The disruption also impacted financial transactions, as Nigerians increasingly rely on mobile networks for money transfers and online payments since a Central Bank of Nigeria policy pushed many transactions online, Nigerians have had to increasingly rely on Mobile Network Providers to make money transfers.
MTN Nigeria has yet to issue an official statement addressing the outage that caused public outcry.
The quality of telecommunication service has become a significant concern for subscribers across the country. Available data indicates that this issue may persist for the foreseeable future.
Obstacles facing the telecoms industry, include frequent fibre optic cable cuts due to road construction and vandalism, multiple taxations, and challenges in acquiring rights-of-way. These issues compounded by exploitative rent-seeking practices, have persisted despite efforts to resolve them.
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